E-Commerce Policy

Welcome to Wow! Kids Toys! We are committed to providing you with the best online shopping experience. Please review our policies below to understand our processes regarding orders, delivery and payments.

1. Orders

  • Order Placement: Orders can be placed through our website at any time. Please ensure that all information provided during the order process is accurate.
  • Order Confirmation: Upon placing an order, you will receive a confirmation email with details of your purchase.
  • Order Processing: Orders are processed within 1-2 business days. You will receive an email notification once your order has been dispatched.
  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

2. Delivery

  • Delivery Locations: We deliver within Kenya and internationally. Delivery times may vary based on your location.
  • Delivery Time: Standard delivery within Kenya typically takes 1-3 business days. International delivery times vary based on the destination.
  • Delivery Fee: Delivery fees are calculated based on the delivery location and will be displayed at checkout. 

3. Payment Terms

  • Payment Methods: We accept various payment methods, including credit/debit cards, mobile money, and bank transfers. All payment options will be displayed at checkout.
  • Payment Security: Our website uses secure encryption to protect your payment information. We do not store credit card details on our servers.
  • Payment Confirmation: You will receive a payment confirmation email once your payment has been successfully processed.

5. Privacy and Security

  • Personal Information: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
  • Secure Shopping: Our website uses SSL encryption to ensure that your personal and payment information is secure.

6. Customer Support

  • Contact Us: For any questions or concerns regarding your order, delivery, returns, or payments, please contact our customer service team at info@wowkidstoys.com or call us at +254-703-924-564.
  • Business Hours: Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (EAT).

Thank you for shopping with Wow! Kids Toys. We appreciate your business and are here to ensure your shopping experience is seamless and enjoyable.