📄 Terms & Conditions

Welcome to Wow! Kids Toys. By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Orders

Order Placement

Orders can be placed through our website at any time. Please ensure that all information provided during the order process is accurate and complete.

Order Confirmation

Upon successfully placing an order, you will receive a confirmation email or message containing the details of your purchase.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. You will be notified once your order has been dispatched.

Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update to monitor the status of your order.

2. Delivery

Delivery Locations

We currently deliver within Kenya. Delivery timelines may vary depending on your location.

Delivery Time

Standard delivery typically takes:

  • Nairobi: 1–2 business days
  • Outside Nairobi: 2–5 business days

Delivery timelines may vary depending on courier schedules and external factors beyond our control.

Delivery Fees

Delivery charges are calculated based on your location and will be displayed at checkout before completing your purchase.

3. Payment Terms

Payment Methods

We accept various payment methods including:

  • Credit/Debit Cards
  • Mobile Money (e.g., M-Pesa)
  • Bank Transfers

All available payment options will be displayed at checkout.

Payment Security

Our website uses secure encryption technology to protect your personal and payment information. We do not store credit card details on our servers.

Payment Confirmation

You will receive a payment confirmation once your transaction has been successfully processed.

4. Privacy & Security

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

Our website uses SSL encryption to ensure that your personal and payment information is transmitted securely.

5. Customer Support

If you have any questions regarding your order, delivery, exchanges, or payments, please contact us:

📧 Email: info@wowkidstoys.com
📞 Phone: +254-703-924-564

Business Hours

Monday – Saturday
9:00 AM – 5:00 PM (EAT)

6. Changes to Terms

Wow! Kids Toys reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page.