📦 Delivery Policy

At Wow! Kids Toys, we are committed to delivering your order safely, quickly, and reliably across Kenya.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • You will receive a confirmation message once your order has been dispatched.

2. Delivery Areas

We currently deliver across:

  • Nairobi
  • Major towns in Kenya
  • Other locations via courier services

If you are unsure whether we deliver to your area, please contact us before placing your order.

3. Delivery Timeframes

Estimated delivery times:

  • Nairobi: 1–2 business days
  • Outside Nairobi: 2–5 business days
  • Remote areas: 3–7 business days

Delivery timelines may vary depending on courier schedules, weather conditions, or peak seasons.

4. Delivery Charges

Delivery fees are calculated based on:

  • Location
  • Size/weight of item
  • Courier rates

Shipping costs will be displayed at checkout before you complete your purchase.

5. Same-Day Delivery

Same-day delivery are available within selected Nairobi areas for orders placed before 12 pm.

Please contact us to confirm availability.

 

6. Order Tracking

Once your order has been dispatched:

  • You will receive a tracking number
  • Or a confirmation message with delivery details

 

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable

Additional delivery charges may apply for re-delivery.

Please ensure your contact details are accurate at checkout.

 

8. Damaged or Missing Items

If your package arrives damaged or incomplete:

  • Contact us within 24 hours of delivery
  • Provide photos of the package and item

We will investigate and resolve the issue promptly.

9. Contact Information

For delivery-related inquiries, please contact:

Wow! Kids Toys

📞 +254 703 924 564

📧 info@wowkidstoys.com