Shipping policy

At Wow! Kids Toys, we strive to ensure that your shopping experience is seamless, from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy below to understand our processes regarding delivery and logistics.

1. Delivery Locations

  • Domestic Shipping: We deliver to all locations within Kenya. Standard delivery services are available for both urban and rural areas.
  • International Shipping: Wow! Kids Toys also offers international shipping to select countries. Delivery times and fees may vary depending on the destination.

2. Delivery Time

  • Domestic Delivery (Kenya): Standard delivery within Kenya typically takes 1-3 business days from the date of dispatch. Please note that delivery times may vary based on your location and external factors such as holidays or unforeseen delays.
  • International Delivery: International delivery times vary based on the destination country and the selected shipping method. Estimated delivery times will be provided at checkout.

3. Shipping Fees

  • Domestic Shipping Fees: Delivery fees within Kenya are calculated based on your delivery location and will be displayed at checkout. Fees may vary depending on whether the delivery is to an urban or rural area.
  • International Shipping Fees: International shipping fees are determined based on the destination country, package weight, and selected shipping method. All applicable fees will be displayed at checkout before you confirm your order.

4. Order Tracking

  • Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. This tracking number can be used to monitor the status of your delivery online.
  • Tracking Updates: You will receive periodic updates on the status of your shipment, including when it is out for delivery.

5. Delivery Issues

  • Failed Delivery Attempts: If delivery cannot be completed on the first attempt, our delivery partners may make additional attempts or contact you to arrange a new delivery time. If the delivery fails after multiple attempts, the package may be returned to us, and you may need to arrange for re-delivery at your expense.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately at info@wowkidstoys.com or +254-703-924-564. We will work with the carrier to resolve the issue as quickly as possible.

6. Address Accuracy

Please ensure that all shipping information provided during checkout is accurate and complete. Wow! Kids Toys is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses.

7. Customs and Duties (International Orders)

For international orders, customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the customer and will be collected at the time of delivery if applicable. Wow! Kids Toys is not responsible for any delays caused by customs procedures.

8. Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your order reaches you safely and on time.

Customer Service Contact Information:

  • Email: info@wowkidstoys.com
  • Phone: +254-703-924-564
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EAT)

Thank you for choosing Wow! Kids Toys. We are committed to delivering your order with care and efficiency.